Privacy Policy

Privacy Policy

Last update: 2018-12-07

This confidentially and privacy policy applies to the Plast-X website (the “Website”) operated by Avenord inc. (“us” or “Plast-X“) and available at The policy describes how Plast-X collects, processes, uses and shares personal information and personal data about users of the Plast-X’s Website.

In this policy, the term personal data refers to information that relates to an individual who is identifiable.

Please note that when you participate in or purchase a specific product, service or promotion available through Plast-X, additional terms and conditions may apply regarding the collection, use or sharing of personal data in connection with that product, service or promotion. Those terms and conditions will apply together with this policy.

The handling of personal information by organizations is governed by laws and regulations and we need to obtain your consent in order to collect, use and disclose your personal information. By browsing the Website, you agree to this privacy policy and you give your consent to the collection, use, disclosure, storage and deletion of your personal information in accordance with the terms of this privacy policy.

If you prefer not to be bound by the terms of this privacy policy, please stop browsing on or using the website immediately.

Data We Collect

Information That Comes From You

We collect the information you provide to us through the Website or otherwise. This information may include:

  • Your first and last name, title, the name of the company you represent, the address of the company you represent, phone number (personal or work);
  • Your address (email and/or postal);
  • Information you communicate to us through the Website, by email or by phone. For example, when you create your user account or when you fill a form on the Website.
  • Information contained in your enquiries and/or complaints;
  • Your business profile;
  • Tax identification number where you request products or services that require such information;
  • Information provided in response to surveys.

Data Collected Automatically

We collect information automatically when you use the Website. This information may include:  

  • The IP address from which your computer or other device accesses the Website, actions taken, the number of connections to the Website, the date of the connections to the Website, the information needed to enable cookies, the information needed to enable the instant messaging application;
  • The personal and business information, as the case may be, necessary in order to identify users (e.g. name, title, address);
  • The information necessary in order to identify which user has completed a form online.

Data From Analysis Tools

Whenever you access the Website, we collect data provided by analytics tools. This data may include, for example, sex, age, interests, but it is not associated with you personally and is provided to us in aggregated form.

Whenever you visit our Website, we collect information provided by analytics tools such as Google Analytics, a web analysis service of Google Inc. (“Google“). Google Analytics uses cookies to analyze your use of the Website, to create reports about visitor activities for us and to provide further services associated with the use of the Website. Although this information is collected through your Google ad settings, it is not provided to us in a personally-identifiable format. You may opt out of Google’s interest-based advertising at all time.

Data From Social Networks

We collect information from sites or social networking applications (Facebook, Pinterest, YouTube, Google+, etc.) when you interact with profiles belonging to us. These sites or applications are also governed by their own policies regarding your personal data which may be different from ours and may be applicable.

Financial Information

We collect financial and credit card information for payment directly by check or credit card or via purchase order. However, the information collected during the exercise of these payment terms is destroyed immediately after we have received confirmation of payment. Payments that can be made through the Website are processed directly by our service provider, ELAVON, which has exclusive access to the credit card information. ELAVON is also governed by its own policies relating to your personal data which are different from ours and are applicable.

How We Use your Data

We process personal data collected through the Website for the purposes described below. Some processing is subject to your specific consent, while other processing is necessary to provide you with products and services or is based on the pursuit of legitimate interests.

We use cookies to improve the performance of the Website, collect information for statistical purposes, for targeted advertising and to provide our users with accessible web services. Cookies are small files saved on your computer by the Website’ server or third-party servers which allow your computer to be recognized and content to be personalized. Some cookies will be automatically erased when you shut down your browser (session cookies) whereas others are stored indefinitely (permanent cookies). You may disable the logging of some or all cookies through your browser’s settings, but that could result in your inability to use some Website’ features.

Unless you voluntarily provided us with information about yourself (for example when you submit identifying information to us either to inquire about our products, respond to forms or surveys that we may send to you) using your computer or another device, cookies are not associated with your identity.

Contacting You

We use the personal data you provided us (for example your name and email address) to contact you about your use of the Website, but only if you have provided such data and if you agree to receive communications from us. We abide by applicable regulations with respect to unwanted electronic communications. If you no longer wish to receive electronic communications from Plast-X, you can notify us at any time at the following address:

Customizing Our Services And The Website

We use the personal data you relayed to us by communicating with us via our instant messaging or email addresses. We use the data collected for these purposes in order to offer customized services to our clients.

We use data collected automatically during your connection to the Website to better target consummation patterns on the Website. We may use data to monitor traffic on our Website, the types and quantities of products sold according to the geographic position, the high-traffic periods, etc. This allows us to adapt our services by sending newsletters or providing content that match your interests.  

Website’ Maintenance

We use data collected through the Website and data collected from analytics tools (such as Google Analytics) to monitor usage of the Website generally, to prevent misuse of the Website, to identify problems or bugs in the Website and to determine which features we should improve.

Legitimate Interests

We process personal data collected through the Website to fulfill our legitimate interests, including improving our products and services and providing our users with personalized content. We rely on our legitimate interests, such as promoting our products and services.

We take the privacy of our users seriously. That is why the processing of personal data based on our legitimate interests will be done with care and diligence.

How Do We Store Your Data

We keep your personal data until (i) you ask us to destroy it or (ii) until our activities no longer require keeping your data. We do not, however, undertake to keep any data for a determined period of time.

Personal data is stored electronically on servers operated by our hosting provider, which keep personal data confidential.

How Personal Data is Protected

Our employees and service providers are aware that the personal data collected through the Website are confidential and are informed about the appropriate security measures to prevent unauthorized access to personal data.

How Personal Data is Disclosed

We only share your personal data as described in this policy and when we have your consent. In that context, your personal data may be disclosed to employees, officers and service providers who have to access to these personal data in order to use them in accordance with this privacy policy.

Legal Obligations

We may also disclose personal data to third parties if the law expressly authorizes or requires such disclosure, or if we are ordered to do so by a competent authority. We may disclose personal data in the context of court proceedings if necessary to protect our rights or those of our users.

Sale of Business

In the event that the sale or restructuring of all or part of our business is envisioned, we may disclose collected personal data to the persons or organizations involved before and after the transaction, whether or not it takes place. In such a case, these persons or organizations undertake to keep disclosed personal data confidential and to use same exclusively in order to evaluate the feasibility or the opportunity of the proposed transaction as well as in accordance with this policy.

Data Breach

In the unlikely event of an unauthorized access, use, disclosure or modification of a personal data (“data breach“), we will deploy, as soon as reasonably possible, reasonable commercial efforts in order to:  

a) terminate any unauthorized access to personal data;

b) identify the cause of breach;

c) take all reasonable steps to prevent further security breaches; and

d) reasonably cooperate with services providers and the concerned user to assess the personal data that has been breached and provide the user with a description of its personal data and corrective actions taken by Plast-X to prevent future security breaches.

What Are Your Rights Regarding Your Personal Data

Right to Access & Right to Rectification

You have the right to request (i) the access to some personal data that you have personally provided to us or (ii) the rectification of your personal data if it is incorrect or incomplete. You may make a request in writing to the following address:


1, rue Industrielle, Sainte-Cécile-de-Milton (Québec) J0E 2C0 
To the intent of: Data Controller
We will respond to your request promptly (within 30 days of receipt), allowing you to access your personal date that is under our control.

Withdrawal of Consent

You may withdraw your consent to the collection and processing of some personal data, for example, by withdrawing your consent to receive our commercial emails.

The Website allows you to withdraw your consent to certain processing of your personal data, including by opting in or out of promotional offers based on your activities on the Website.

If you wish to withdraw your consent to the processing of your personal data beyond what the Website or your mobile device allows, please notify us in writing at It is not possible to stop all processing of your personal data and continue using the Website. The only way to stop all processing of your personal data is to stop using the Website.

Right to Complain to a Supervisory Authority

If you reside in the European Union, you have the right to lodge a complaint about the processing of your personal data with a supervisory authority responsible for the protection of privacy. The competent authority may vary depending on your country of residence.

This policy shall be governed by the laws applicable in Canada and the Canadian authorities shall have exclusive jurisdiction to hear any complaint or proceedings based on this policy or the processing of your personal data by Plast-X. Provincial authorities may also have jurisdiction if the laws of your place of residence provide so.


We reserve the right to verify the identity of individuals requesting access to personal data. Any information collected to perform this verification will not be used for any other purpose.

Updates to This Policy

We may update this policy from time to time to reflect changes in our personal data management practices. If this policy is modified, the new policy will be available through the Website.

If you provided us with your email address, we will notify you of any material changes to our privacy policy by email prior to the coming into force of the new policy.

Additional Information

For any additional information concerning the processing of your personal data, you may contact us to the following email address:

Applicable legislation

This policy and all rights and obligations herein are governed by the laws of the Province of Quebec and the laws of Canada.

Any claim regarding the Website or this privacy policy must be brought before a competent court of the province of Quebec sitting in the judicial district of Saint-Hyacinthe, excluding any other jurisdiction.